Products must be returned to The Company in their original condition, unopened and in their original packaging
The Customer must notify The Company in writing within 14 days of delivery (as per the despatch note) of the requirement to return goods stating the relevant despatch note number. In the case of goods being delivered with a fault then the cost of the return will be bourne by the company. If the goods have already been dispatched and it is simply a 'change of heart' then the return delivery costs will be bourne by the customer.
Products accepted for return will be credited at invoice value and the appropriate delivery charge (if any) applied. Products to be returned should be adequately packed and despatched freight prepaid clearly labelled to the address given on enquiry. All returns must be sent to the address on the label.
The Customer shall be deemed to have accepted the Goods upon delivery and it shall be conclusively agreed that the Goods are in accordance with the contract unless:-
8.1 within 5 days after delivery and prior to their use or resale the Customer serves on the Company a written notice specifying the alleged defect in the quantity, quality or state of the Goods which would be apparent upon careful inspection or by such testing as it is reasonable in all the circumstances for the Customer to undertake and
thereinafter provides the Company with a reasonable opportunity of inspecting or testing the Goods before they are used or resold.
8.2 in the case of delivery by a third party carrier within twenty-four hours after delivery and prior to their use or re-sale the Customer gives the Company verbal or written notice specifying the matters required under 8.1 above.
The Customer must refuse parcels delivered in a damaged condition.
8.3 if the alleged defect in the quality or state of the Goods would not be apparent upon careful inspection or reasonable testing the Customer serves on the Company written notice of such defect forthwith upon its discovery, and in any event not more than 6 months after delivery, specifying the matters complained of and affording the
Company a reasonable opportunity of inspecting or testing the Goods.
Your statutory rights are not affected.